General Terms and Conditions

By ordering from our store, you accept the following terms and conditions.

So far, we have been able to renounce the production of a printed product catalogue.  Not only does the printing of catalogues put a strain on our natural resources for raw materials, it also incurs substantial expenses, which we must pass on to you, our valuable customers.

Please help us maintain our low prices by refraining from making catalogue requests.

Placing Your Order

We accept your orders:

• in writing via Fax +49 3322 428393

• via Telephone  +49 3322 428394

• via e-mail info@japanzimmer.de

• through our online store at www.japanese-room.com

We shall appreciate it, if you quote your Customer Number with each order. Your Customer Number is printed on your previous invoices.

We are available via telephone Monday through Friday from 9 am to 6 pm.

We choose not to use toll-free telephone numbers because we must add expenses for these to our product prices, which we do not wish to do.  An answering system will record your messages outside our office hours. We shall be happy to return your call to answer any queries.

Your Address

Please take extra care when you provide your postal address. Unfortunately, order packages are often returned to us marked "Address Unknown".  Delivery personnel must be able to find your shipping address. Please include any special instructions (including delivery counters, rear entrances or care-of addresses) with your order.  Avoid placing orders just before you intend to move or go on a vacation.  If necessary, please inform us of a reasonable delivery date with your order.  We are compelled to charge you for multiple delivery attempts resulting from incorrect addresses provided with your order.

Delivery Time

All orders are processed immediately.  For items that are in stock, orders ship out of our warehouse in 4-6 days from the order date. This time increases when items are out of stock or must be custom manufactured. In certain cases, we make partial shipments, whereby out of stock or custom manufactured items are shipped separately.  It is recommended that you provide your telephone number with your order, so we are able to inform you of any shipping details.  SHOJI Doors, Beds and Futons typically ship in 4 to 8 weeks. For shipping delays due to unforeseen circumstances for custom manufactured products, a minimum of 2 weeks must be allowed.

Payment Terms

All prices include VAT for all EU Countries.  For orders outside EU Countries, we shall deduct the VAT from the indicated prices.

Prepayment by bank transfer:

You will get your invoice by mail or e-mail. Goods will be delivered after the complete orderamount has been transferred to our account. If you choose this option, you will get an automatic discount of 2 %.

Direct Debit:
 

Paypal

Credit card payments and payments by your bank account are accepted through Paypals secure online transmission

Call Back

Select this payment method if you like to process your data on the phone to our staff. If you are already registered customer ( with Customer no.) you may pay by invoice. We will call you and organize the further procederes.
Select this payment method when you are living outside EU-Countries. Our staff will process your data on the phone.

You need either VISA or MASTERCARD. The german VAT will be deducted from your invoice and not be charged.

Pick UP

You may pick up your goods from stock in D-14612 Falkensee ( close to Berlin) after arranging details. The indicated shipping costs will not be charged.

First-time customers in Germany must pay via Bank Transfer, Credit Card or by payment in advance.  Customers outside Germany must pay in advance or by Credit Card. Returning customers must pay against our invoice within 6 days of order delivery. We do not accept EuroCheques.

When paying via Bank Transfer, please be certain to include your Customer Number and any other relevant information — so as to help us avoid errors, incorrect reminders and other additional work on our side. In cases where you gave us authorization for Direct Payment, but transferred to us an invoiced amount, please do not take any action.  Our Billing Department takes note of double payments and shall return any such amount via Bank Transfer.

For special size SHOJI Doors, Beds, Futons and Tatamis as well as for all custom manufactured products, 30% of the product value must be paid in advance.

Shipping and Handling

Whenever possible, we ship orders either with Deutsche Post or with the couriers GLS.  Heavy and oversized packages, such as Tatamis, Beds or Futons are shipped with other transport companies.  Transport companies engaged by us are only obliged to deliver to the front door of your home. Delivery does not include assembly or installation.

All beds and daybeds will be delivered unmounted, assembly is made by the customer. Detailed instructions are always included.

Important Note for shipments to Non-EU countries

Shipments to Non- EU Countries are subject to local customs regulations. Any additional fees for import dutys claimed by local customs clearance have to be paid by the consignee directly to the local authorithies.

Shipping Charges

If the value of your order is above the limits, the shipping charges will not be charged, although our shipping calculator might display them.

If you order from non-EU countries, please note that you are not charged VAT, although our billing system might display it on your invoice.  Free Shipping for order with net value above €2,500 from non-EU countries. This is a gross value of 2,975 €.
The shipping of very sensitive goods such as Shoji-Doors, which need to be send in specially build wooden transport boxes, we charge between 80,- and 100,- € depending on the size of the doors.

In exceptional cases, special shipping charges or free shipping may have to be arranged.

Returns and Exchanges

You may cancel your order and return any ordered items to us within 1 month.  The order must remain unused and in its original packaging. Please notify us in advance of any returns via telephone.  If payment is made via Direct Debit, we shall transfer the amount to your account automatically. If payment is made via Bank Transfer, please deduct the value of the returned goods from the amount payable to us.  Custom manufactured items, such as SHOJI Partitions, Beds, Futons and Textiles  may not be exchanged or returned. CD´s with broken seals may not be exchanged or returned as well.

All shipments sent to us must be prepaid!  We do not accept shipments that are not prepaid since shipping costs and related charges are prohibitively expensive.  We urge your understanding that all packages sent to us that are not prepaid will be returned to you, together with the shipping costs.

We shall refund shipping costs to you for any legitimate returns or exchanges.

For best results, please call us if you have any questions or if you experience any anomalies with your order — most issues are resolved promptly and without complications.

Your Privacy and Protection of Data

1.      General
Your personal data will be requested, stored and used exclusively for the purpose of fulfilling your order in accordance with provisions of the Federal Data Protection Law of Germany (Bundesdatenschutzgesetz) and the Telecommunications Data Protection Law (Teledienstedatenschutzgesetz).

2.      Data Sharing
To be able to process and deliver your order, we only share your data with carriers or shipping agents contracted to deliver your order.

3.      Additional Services
As per the laws mentioned above, we require your express permission to be able to provide additional services such as Customer Accounts and Newsletters. You may withdraw your permission at any time through our Online Store, via e-mail or via telephone.

3.1.   Periodical Information (Newsletter)
We inform subscribers of our newsletter via e-mail about special offers and news on a regular basis.  Recipients may unsubscribe using the unsubscribe option provided in each newsletter.

Legal Validity of Terms and Conditions

Our order shipments, services and offers are subject to these Terms and Conditions.  Buyers accept these Terms and Conditions upon order placement.  Variations to these Terms and Conditions are valid only upon agreement in writing.  This is especially applicable for variations or deviations thereof referring to the buyer.  Any modifications or extensions to this agreement are valid only with our written consent.

Ownership

Delivered items remain our property until and unless all our demands of sale are fulfilled.  Mortgage, lease or transfer of such property to a third party is prohibited.

Jurisdiction and Applicable Laws

These terms and conditions will be governed by the laws of the Federal Republic of Germany.  Place of jurisdiction for sales, services and for payments shall be Berlin. For distributor contracts as well as legal representatives related to public law, the jurisdiction shall be the law courts of Berlin.  The German version is solely authoritative for interpretation of these Terms.

Unless specified above, general legal terms and conditions apply.

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